Refund Policies - HostCraft

Cancellation & Refund Policy

We have prepared this Refund Policy to explain when

you can request a refund with respect to products and services acquired from HostCraft

or through us from our partners and/or affiliates (collectively “Services”).

General Terms

General terms apply to all refund-eligible Services.

In addition, there may be special term(s) that apply to a specific product

and/or service and those are outlined below.

In no event is the same Service eligible for more than one refund.

Service(s) must be canceled before we can issue a refund.

No refund will be made if your Service(s) are suspended or terminated for cause.

If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s),

and you cancel the purchased Service(s), the standard price for the domain name

will be deducted from the refund amount. If the refund amount is less than the

standard price for the domain, you must either elect to pay the difference or

forfeit the domain, in which case, ownership of the domain will revert back to HostCraft.

HostCraft is not responsible for

any additional charges imposed by your credit card company or PayPal payment

processor in the case of a refund.

100 AUD processing fee(s) will be deducted from a refund.

Additional refund requirements may apply based on

specific terms and conditions notified to you when purchasing any Service(s).

Special Terms

Web Hosting

Unless specified, all fees for Web Hosting and related Service(s) are non-refundable,

in whole or in part, even if your Web Hosting Service(s) are suspended or

terminated prior to the end of your then-current contract term.

Renewals of Web Hosting may be refundable, at the sole discretion of HostCraft, if you,

the account holder, cancel your hosting within forty-eight (48) hours after the

renewal. In other cases, a prorated refund may be provided upon consideration.

No refunds are available for the following:

Any additional features, services or upgrades added to your Web

Hosting package and purchased at additional fee;

Any fees related to domain name registrations associated with your Web Hosting package;

Note: In case of any Refunds approved by the HostCraft, it’ll take 16-60 Days days

for the refund to be processed to the end customer.

For any issues in utilizing our services, you may contact our helpdesk at +91 6291227479 or

chat with us.